Vehicle

Terms and Conditions

Last Modified: May 2022

The Terms and Conditions below apply to all bookings made with 'Sea Eye Group Pty Ltd' (also referred to as 'we', 'us' or 'our'). 'Sea Eye Group Pty Ltd' is a company registered under the Australian Securities and Investments Commission (Australian Business No: 90 162 892 417).

 

Our Main Office is located at 58 Gaze Road, Christmas Island, Western Australia 6798.

Please carefully read the Terms and Conditions below prior to booking.

BOOKING

  • All Bookings made with 'Sea Eye Group Pty Ltd' are subject to these Terms and Conditions.

  • Within the Vehicle type of choice, the Vehicle that Guests will receive will be at our discretion.

  • Bookings are preferred to be a minimum of 3 Days rental.

  • The terms 'You', 'Yours', 'Yourselves', 'Guest/s' and 'their' refer to the person making the booking and all Guests under the Booking.

BOOKING THROUGH TRAVEL AGENTS

  • Travel Agents refers to any Travel/Tourism Company which book on behalf of the Guests.

  • Guests booking through a Travel Agent are subject to these Terms and Conditions, as well as the Terms and Conditions of the Travel Agent.

  • In certain circumstances, the Terms and Conditions of the Travel Agent may prevail over ours.

RESERVATIONS

  • Reservations consists of bookings for at least one (1) Vehicle.

  • Reservations must be for a minimum of three (3) days.

  • Reservations are subject to availability.

  • Unless specifically requested, all vehicles provided will be Manual Drive. Requests for an Automatic Drive are subject to availability as we only have a limited range of Automatic Drive Vehicles. 

RATES/PRICING

  • Prices are all based on a Per Vehicle/Per Day basis, unless stated otherwise.

  • All prices are in Australian Dollars and GST Free.

  • Rates are subject to change without notice. However, rates are guaranteed based on the time of Booking or Booking Confirmation.

INVOICING/PAYMENT

  • Guests are to contact us as soon as possible, if they believe that the Booking Confirmation or Invoice is incorrect.

  • Acceptable Payment Methods are as follows;

    • ​Online Bank Transfer

    • Credit Card / EFTPOS Payment (additional 2.0% Credit Card Surcharge will apply)

    • Cash Payment (MUST be in exact amount only as staff may not have change on hand)

  • A separate invoice will be issued to the Guest after their departure, should there be any additional charges incurred. 

  • Prior to Arrival Payment

    • Payment must be paid in full a minimum of seven (7) Days prior to arrival on Christmas Island, please allow for Bank Processing Times.

    • Please complete the Credit Card Section of the Invoice and return it to us, if you wish to make payment via Credit Card.

  • Upon Arrival Payment -

    • Credit Card Payment - Guests are to fill out our Credit Card Details form upon arrival, payment will be processed within 1-3 business days.

    • ​Cash Payment - Guests are required to make cash payments in the EXACT amount as staff will not have change on hand.​

  • Guests who book through Travel Agents will be subject to the Travel Agent's Payment Terms, unless stated otherwise.

  • 'Sea Eye Group Pty Ltd' accepts no responsibility for any payment made to Travel Agents​ until funds have been received by 'Sea Eye Group Pty Ltd'.​

COMMENCEMENT OF HIRE

  • A Staff member will be at the Airport to greet Guests.

  • A Vehicle Rental Agreement will need to be filled out when hiring a Vehicle from us.

    •  The Rental Agreement can be filled out prior to arrival, this will allow guests to just collect the Vehicle Key from a Staff Member after we have verified that the Driver License Details match.

    •  The Rental Agreement is to be filled out at the Airport upon arrival, the Vehicle Key will be given to Guests after the paperwork is completed.

END OF HIRE

  • Guests are required to refuel the Vehicle upon return to avoid additional charges.​ ​

  • please leave the Vehicle Key in the Driver Side Visor and the Vehicle unlocked anywhere within the Airport Car Park or designated return area.

  • Please take all personal belongings with you, as any belongings will be disposed of upon cleaning the Vehicle.

STAFF ASSISTANCE

  • If you require Staff Assistance please contact us on the details below;

Monday - Friday:    09:30am - 12:00pm

01:30pm - 3:30pm

Weekday After Hours:      04:00pm - 11:30pm

       Weekends:      11:00am - 11:30pm

  • Please be aware that it may take up to 24 hours for a staff member to reply, we ask that you be patient. If it is urgent, please contact the number on the Business Card provided.

  • Our Staff/Mechanics do not work on Weekends (Saturday/Sundays) or Public Holidays, so please expect delays should you require Staff Assistance during these days.

  • We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

MECHANIC ASSISTANCE

  • We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

  • Please contact us in the event of the following;

Flat Tire​

  • If possible, we will send a Mechanic to the Vehicle's location to fix the Tire.

  • Expect delays due to travel times depending on the location of the Vehicle.

  • Further delays will occur depending on the following;

    • Outside of Work Hours

    • Weekends (Saturday/Sundays)

    • Public Holidays

    • Availability of Mechanics 

Breakdown

  • If possible, we will send a Mechanic to the Vehicle's location to fix the issue.

  • Expect delays due to travel times depending on the location of the Vehicle.

  • Further delays will occur depending on the following;

    • Outside of Work Hours

    • Weekends (Saturday/Sundays)

    • Public Holidays​

    • Availability of Mechanics

 

VEHICLE REPLACEMENT

Should Guests require a Vehicle replacement due to our mechanics being unable to fix the issue on the spot or a major issue with the Vehicle. We will offer a Replacement Vehicle, however this will heavily depend on availability of our other Vehicles.

SPECIAL REQUESTS

  • While we will try and satisfy the requests of Guests to the best of our ability, please be aware that not all requests can be accommodated.

  • Please inform us of any special requests at the time of booking (minimum of 14 days prior to arrival).

  • Guests are required to bring their own Baby/Child Seat, as we do not supply these.

  • Our Vehicles are not suitable for Rear Facing Baby Seats as they lack the necessary anchor points.

SMOKING

  • Smoking is strictly NOT permitted inside of the Vehicle.

  • Smoking of all types is NOT permitted (Cigars, Cigarettes, Electronic Cigarettes, Vaping and etc).

  • Smoking in the Vehicle will result in a $150.00 AUD Penalty charge.

  • If any charges for Smoking apply, it will be charged within 7 days after the Guests Departure. 

  • Smoking Penalty charges will be incurred to the Guests in the following circumstances;

    • Strong scents associated with Smoking are reported to Management. (Manager will then confirm the report and if the Scent of Smoking is confirmed, the Smoking Penalty will be charged)​.

    • Physical evidence of Smoking is found inside the Vehicle (Burnt Cigarette butts, Cigarette Ashes, Burn marks resulting from Cigarettes).

  • Smoking Penalty Charges will still apply to the Guests even if the Guest in person does not smoke (Friends/Visitors/Hitch-hikers of the Guests smoke within the Vehicle) *To avoid this additional charge, please ensure that Friends/Visitors/Hitch-hikers DO NOT smoke within the Vehicle*

FLIGHT DISRUPTIONS

'Sea Eye Group Pty Ltd' is not responsible for any changes/cancellations that arise from delays or disruptions that occur at the Guest's point of origin, point(s) of connection or point of arrival due to operational requirements by the airlines or inclement weather. We recommend that Guests purchase comprehensive Travel Insurance when travelling to Christmas Island, in case of disruptions which result in Changes or Cancellations of the Bookings.

In the case of a No-show on the day due to flights affected by poor weather conditions (flights being rescheduled for another day), Guests will still be required to pay for the full booking but the No-Show charges will be waived.

DAMAGE TO VEHICLE

  • Damage to Property consists of any damage deliberately caused by Guests within the period of hire

  • Guests are required to promptly report to the Owner and the Police or other relevant authority, and in any event within 24 hours, any incident involving damage to the Vehicle or any other property or injury to any person.

  • Failure to contact us, the Police or other relevant authorities in the event of damage to the Vehicle, will make the Guest liable for the damages.

  • Guests shall be responsible for the first $2,500.00 AUD (4WD Vehicle) or the first $1,500.00 AUD (2WD Vehicle) of any damage to the vehicle.

  • In the case of major damages exceeding the above costs, the Guests will be required to pay the above prices. 

  • If any charges for Damage to Property apply, it will be charged within 7 days after the Guests Departure. 

  • Damages to the Vehicle that is deemed to be deliberately caused will incur the following charges;

    • The Full cost to replace any damaged parts (A copy of the Supplier Invoice will be sent to the Guest)

    • $95.00 AUD Per Hour - Mechanic Labor Costs

LOSS OF PROPERTY

  • Loss of Property consists of losing/taking items which was supplied by us when hiring the Vehicle.

  • Guests are required to promptly report to us and the Police or other relevant authority, and in any event within 24 hours, any incident involving loss to the Vehicle.

  • If any charges for Loss of Property apply, it will be charged within 7 days after the Guests Departure. 

  • Should the Guest lose the Vehicle Key, they will be charged the full amount to replace the Vehicle Key. 

USE OF VEHICLE

  • Guests must fill out the details for all additional Drivers for the Vehicle on the Vehicle Rental Agreement, or notify Staff Members so that they can take an Image of all relevant Driver Licenses in the case of having more than two (2) drivers.  

  • Guests must hold a valid Driver License that is still current and qualifies them for the particular class of Vehicle hired.

  • Guests holding a Learner's Permit are not to drive the Vehicle.

  • Guests must be over the age of 18 and hold a current and valid Driver's License.

ADDITIONAL COSTS

​The Vehicle is generally hired out on a full tank of fuel, Guests who fail to refuel the vehicle upon return will incur an additional charge of $3.50 AUD per Litre of fuel short of a Full Tank, unless stated otherwise. 

NO-SHOW POLICY

  • Guests booking through a Travel Agent are subject to their No-Show Policy.  

  • Guests who fail to show up on the day of arrival will be charged for the full amount of the Booking.​​

CANCELLATION POLICY - Effective as of 01/06/2022

  • In the case of failing to notify us of a cancellation prior to the arrival date, the Booking Amount may not be eligible for refund.

  • Guests booking through a Travel Agent are subject to their Cancellation Policy.

    • 0 - 3 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged.​

    • 4 - 7 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.

    • 8 - 14 Days Cancellation Notice: 25% of the Total Booking Amount will be charged.

    • 14+ Days Cancellation Notice: No charges will be charged for the Booking.

COVID19 POLICY

  • Guests are entitled to a Full Refund, as long as they notify us of the cancellation within the following time period;

    • 24hrs prior to their arrival date OR 24hrs after the date of Arrival.

  • Cancellation Reasons must fall into one of the ​following categories;

    • COVID19 Border Closures​

    • Flight Cancellation (Must be cancelled due to COVID19 restrictions)

    • Positive COVID19 RAT Test Results 24hrs prior to Arrival on Christmas Island.

MODIFICATIONS TO TERMS AND CONDITIONS

  • 'Sea Eye Group Pty Ltd' reserves the right to modify these Terms and Conditions without prior notice.

  • Modifications to the Terms and Conditions will be valid and effective immediately as of the time it is posted.

  • Unless stated otherwise, the updated Terms and Conditions will apply to all Guests who have current Bookings and to Travel Agents.