Vehicle

Terms and Conditions

Last Modified: June 2019

The Terms and Conditions below apply to all bookings made with 'Sea Eye Group Pty Ltd' (also referred to as 'we', 'us' or 'our'). 'Sea Eye Group Pty Ltd' is a company registered under the Australian Securities and Investments Commission (Australian Business No: 90 162 892 417).

 

Our Main Office is located at 58 Gaze Road, Christmas Island, Western Australia 6798.

Please carefully read the Terms and Conditions below prior to booking.

BOOKING/BOOKING AGREEMENT

  • All Bookings made with 'Sea Eye Group Pty Ltd' are subject to these Terms and Conditions.

  • Guests booking directly through us are required to fill out our 'Booking Agreement' and submit it back to us within seven (7) days from the date of Booking, unless stated otherwise.

  • Upon returning the 'Booking Agreement' to us. It will be regarded as though the person making the Booking has agreed to our Terms and Conditions on behalf of all guests under the Booking.

  • Within the Vehicle type of choice, the Vehicle that Guests will receive will be at our discretion.

  • Bookings WILL NOT be officially confirmed until Guests return the 'Booking Agreement' back to us within seven (7) days from the date of Booking, unless stated otherwise. 

  • Bookings are only held for a period of seven (7) days from the date of Booking, failure to return the 'Booking Agreement' within that time renders the Booking as cancelled and the Vehicle(s) will become available to other Guests.

  • Bookings are preferred to be a minimum of 3 Days rental.

  • The terms 'You', 'Yours', 'Yourselves', 'Guest/s' and 'their' refer to the person making the booking and all Guests under the Booking.

BOOKING THROUGH TRAVEL AGENTS

  • Travel Agents refers to any Travel/Tourism Company which book on behalf of the Guests.

  • Guests booking through a Travel Agent are subject to these Terms and Conditions, as well as the Terms and Conditions of the Travel Agent.

  • Travel Agent bookings will not be required to fill out our 'Booking Agreement', unless stated otherwise.

  • In certain circumstances, the Terms and Conditions of the Travel Agent may prevail over ours.

RESERVATIONS

  • Reservations consists of bookings for at least one (1) Vehicle.

  • Reservations are subject to availability.

RATES/PRICING

  • Prices are all based on a Per Vehicle/Per Day basis, unless stated otherwise.

  • All prices are in Australian Dollars and GST Free.

  • Rates are subject to change without notice. However, rates are guaranteed based on the time of Booking or Booking Confirmation.

INVOICING/PAYMENT

  • Invoice for the Booking will be sent at the same time as the Booking Confirmation.

  • Guests are to contact us as soon as possible, if they believe that the Booking Confirmation or Invoice is incorrect.

  • Acceptable Payment Methods are as follows;

    • ​Online Bank Transfer

    • Credit Card / EFTPOS Payment (additional 2.0% Credit Card Surcharge will apply)

    • Cash Payment (MUST be in exact amount only as staff may not have change on hand)

  • A separate invoice will be issued to the Guest after their departure, should there be any additional charges incurred. 

  • Prior to Arrival Payment

    • Payment must be paid in full a minimum of seven (7) Days prior to arrival on Christmas Island, please allow for Bank Processing Times.

    • Bookings made within 7 days of arrival to Christmas Island must be paid in full at the time of booking or within 24 hours.

  • Upon Arrival Payment - Payment upon Arrival must be paid at our office during the period of Stay or by calling us to inform us of payment details.

  • After Departure Payment - Payment after departure will be charged to the Credit Card indicated on the 'Booking Agreement' within seven (7) days after the Guest have departed from Christmas Island.

  • No-Show / Cancellation Charges - Will be charged to the Credit Card on the 'Booking Agreement', as depicted by the Terms and Conditions. 

  • Guests who book through Travel Agents will be subject to the Travel Agent's Payment Terms, unless stated otherwise.

  • 'Sea Eye Group Pty Ltd' accepts no responsibility for any payment made to Travel Agents​ until funds have been received by 'Sea Eye Group Pty Ltd'.​

CREDIT CARD AUTHORIZATION​​

  • Credit Card Information will only be kept in our records from the time of Booking Confirmation until a maximum of seven (7) Days after the Guest's departure from Christmas Island. The additional 7 Days after Guest departure is for circumstances in which Guests have incurred any additional charges as outlined below.

  • The Credit Card WILL NOT be charged unless in circumstances such as;

    • Payment for the amount as shown on the Invoice for the Booking, should Guests choose to pay by Credit Card on the 'Booking Agreement'.

    • Charges for No-Shows as depicted within our Terms and Conditions.

    • Charges for Cancellations as depicted within our Terms and Conditions.

    • Additional Charges incurred during their stay such as;

      •  Extending the length of rental (provided that it does not clash with other Bookings and at least three (3) days notice was given).

    • Damage to property as depicted within our Terms and Conditions (Guests will be contacted with picture evidence via E-mail).

    • Loss of Property as depicted within our Terms and Conditions.

    • Smoking Penalty Charges as depicted within our Terms and Conditions (Guests will be contacted via E-mail). 

  • All Credit Card Information will be destroyed after seven (7) days from the Guest's departure.

COMMENCEMENT OF HIRE

  • A Staff member will be at the Airport to greet Guests.

  • A Vehicle Rental Agreement will need to be filled out when hiring a Vehicle from us.

    •  The Rental Agreement can be filled out prior to arrival, this will allow guests to just collect the Vehicle Key from a Staff Member and then drive off.

    •  The Rental Agreement is to be filled out at the Airport upon arrival, the Vehicle Key will be given to Guests after the paperwork is completed.

END OF HIRE

  • Guests are required to refuel the Vehicle upon return to avoid additional charges.​ ​

  • please leave the Vehicle Key in the Driver Side Visor and the Vehicle unlocked anywhere within the Airport Car Park or designated return area.

  • Please take all personal belongings with you, as any belongings will be disposed of upon cleaning the Vehicle, unless stated otherwise.

STAFF ASSISTANCE

  • If you require Staff Assistance please contact us on the details below;

    • E-mail: contact@sea-eye.net

    • Via contact details stated in the Business Card provided.

    • Please contact within the working hours stated below;

Monday - Friday:    09:30am - 12:00pm

01:30pm - 3:30pm

Weekday After Hours:      04:00pm - 11:30pm

       Weekends:      11:00am - 11:30pm

  • Please be aware that it may take up to 24 hours for a staff member to reply, we ask that you be patient. If it is urgent, please contact the number on the Business Card provided.

  • Our Staff/Mechanics do not work on Weekends (Saturday/Sundays) or Public Holidays, so please expect delays should you require Staff Assistance during these days.

  • We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

MECHANIC ASSISTANCE

  • We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

  • Please contact us in the event of the following;

Flat Tire​

  • If possible, we will send a Mechanic to the Vehicle's location to fix the Tire.

  • Expect delays due to travel times depending on the location of the Vehicle.

  • Further delays will occur depending on the following;

    • Outside of Work Hours

    • Weekends (Saturday/Sundays)

    • Public Holidays

    • Availability of Mechanics 

Breakdown

  • If possible, we will send a Mechanic to the Vehicle's location to fix the issue.

  • Expect delays due to travel times depending on the location of the Vehicle.

  • Further delays will occur depending on the following;

    • Outside of Work Hours

    • Weekends (Saturday/Sundays)

    • Public Holidays​

    • Availability of Mechanics

 

VEHICLE REPLACEMENT

Should Guests require a Vehicle replacement due to our mechanics being unable to fix the issue on the spot or a major issue with the Vehicle. We will offer a Replacement Vehicle, however this will heavily depend on availability of our other Vehicles.

SPECIAL REQUESTS

  • While we will try and satisfy the requests of Guests to the best of our ability, please be aware that not all requests can be accommodated.

  • Please inform us of any special requests at the time of booking (minimum of 14 days prior to arrival).

  • Guests are required to bring their own Baby/Child Seat, as we do not supply these.

SMOKING

  • Smoking is strictly NOT permitted inside of the Vehicle.

  • Smoking of all types is NOT permitted (Cigars, Cigarettes, Electronic Cigarettes, Vaping and etc).

  • Smoking in the Vehicle will result in a $150.00 AUD Penalty charge.

  • If any charges for Smoking apply, it will be charged within 7 days after the Guests Departure. 

  • Smoking Penalty charges will be incurred to the Guests in the following circumstances;

    • Strong scents associated with Smoking are reported to Management. (Manager will then confirm the report and if the Scent of Smoking is confirmed, the Smoking Penalty will be charged)​.

    • Physical evidence of Smoking is found inside the Vehicle (Burnt Cigarette butts, Cigarette Ashes, Burn marks resulting from Cigarettes).

  • Smoking Penalty Charges will still apply to the Guests even if the Guest in person does not smoke (Friends/Visitors/Hitch-hikers of the Guests smoke within the Vehicle) *To avoid this additional charge, please ensure that Friends/Visitors/Hitch-hikers DO NOT smoke within the Vehicle*

FLIGHT DISRUPTIONS

'Sea Eye Group Pty Ltd' is not responsible for any changes/cancellations that arise from delays or disruptions that occur at the Guest's point of origin, point(s) of connection or point of arrival due to operational requirements by the airlines or inclement weather. We recommend that Guests purchase comprehensive Travel Insurance when travelling to Christmas Island, in case of disruptions which result in Changes or Cancellations of the Bookings.

In the case of a No-show on the day due to flights affected by poor weather conditions (flights being rescheduled for another day), Guests will still be required to pay for the full booking but the No-Show charges will be waived.

DAMAGE TO PROPERTY

  • Damage to Property consists of any damage deliberately caused by Guests within the period of hire

  • Guests are required to promptly report to the Owner and the Police or other relevant authority, and in any event within 24 hours, any incident involving damage to the Vehicle or any other property or injury to any person.

  • Failure to contact us, the Police or other relevant authorities in the event of damage to the Vehicle, will make the Guest liable for the damages.

  • Guests shall be responsible for the first $2,500.00 AUD (4WD Vehicle) or the first $1,500.00 AUD (2WD Vehicle) of any damage to the vehicle.

  • In the case of major damages exceeding the above costs, the Guests will be required to pay the above prices. 

  • If any charges for Damage to Property apply, it will be charged within 7 days after the Guests Departure. 

  • Damages to the Vehicle that is deemed to be deliberately caused will incur the following charges;

    • The Full cost to replace any damaged parts (A copy of the Supplier Invoice will be sent to the Guest)

    • $95.00 AUD Per Hour - Mechanic Labor Costs

LOSS OF PROPERTY

  • Loss of Property consists of losing/taking items which was supplied by us when hiring the Vehicle.

  • Guests are required to promptly report to us and the Police or other relevant authority, and in any event within 24 hours, any incident involving loss to the Vehicle.

  • If any charges for Loss of Property apply, it will be charged within 7 days after the Guests Departure. 

  • Should the Guest lose the Vehicle Key, they will be charged the full amount to replace the Vehicle Key. 

USE OF VEHICLE

  • Guests must fill out the details for all additional Drivers for the Vehicle on the Vehicle Rental Agreement, or notify Staff Members so that they can take an Image of all relevant Driver Licenses in the case of having more than two (2) drivers.  

  • Guests must hold a valid Driver License that is still current and qualifies them for the particular class of Vehicle hired.

  • Guests holding a Learner's Permit OR Provisional License are not to drive the Vehicle.

  • Guests must be over the age of 18 and hold a current and valid Driver's License.

ADDITIONAL COSTS

​The Vehicle is generally hired out on a full tank of fuel, Guests who fail to refuel the vehicle upon return will incur an additional charge of $2.50 AUD per Litre of fuel short of a Full Tank, unless stated otherwise. 

NO-SHOW/TERMINATIONS POLICY

  • Guests booking through a Travel Agent are subject to their No-Show Policy.  

  • Guests who fail to notify us of a No-Show/Cancellation prior to the arrival date, will be charged for the full booking amount​​.

  • Guests who terminate their booking early after arrival, will be charged for the full amount of the Booking.

CANCELLATION/REFUND POLICY

  • Guests booking through a Travel Agent are subject to their Cancellation Policy.

  • Cancellation Notices are based on the amount of time between the Cancellation notice and the date of Arrival.

    •  0 - 14 Days Cancellation Notice: The Total Booking Amount will be charged.

    • 15 - 30 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.

    • 31+ Days Cancellation Notice: Cancellation Fee of $50.00 AUD per vehicle will be charged.

MODIFICATIONS TO TERMS AND CONDITIONS

  • 'Sea Eye Group Pty Ltd' reserves the right to modify these Terms and Conditions periodically, with reasonable notice to Guests who have current Bookings with us.​ 

  • Modifications to the Terms and Conditions will be valid and effective immediately as of the time it is posted.

  • Notice of modifications made to these Terms and Conditions will be E-mailed to Guests with current Bookings.

  • Unless stated otherwise, the updated Terms and Conditions will apply to all Guests who have current Bookings and to Travel Agents.