Accommodation

Terms and Conditions

Last Modified: June 2019

The Terms and Conditions below apply to all accommodation bookings made with 'Sea Eye Group Pty Ltd' (also referred to as 'we', 'us' or 'our'). 'Sea Eye Group Pty Ltd' is a company registered under the Australian Securities and Investments Commission (Australian Business No: 90 162 892 417).

 

Our Main Office is located at 58 Gaze Road, Christmas Island, Western Australia 6798.

Please carefully read the Terms and Conditions below prior to booking.

BOOKING/BOOKING AGREEMENT

  • All Bookings made with 'Sea Eye Group Pty Ltd' are subject to these Terms and Conditions.

  • Within the room type of choice, the room that Guests will receive will be at our discretion.

  • Bookings are preferred to be a minimum of 3 Nights stay.

  • The terms 'You', 'Yours', 'Yourselves', 'Guest/s' and 'their' refer to the person making the booking and all Guests under the Booking.

BOOKING THROUGH TRAVEL AGENTS

  • Travel Agents refers to any Travel/Tourism Company which book on behalf of the Guests.

  • Guests booking through a Travel Agent are subject to these Terms and Conditions, as well as the Terms and Conditions of the Travel Agent.

  • Travel Agent bookings will not be required to fill out our 'Booking Agreement', unless stated otherwise.

  • In certain circumstances, the Terms and Conditions of the Travel Agent may prevail over ours.

RATES/PRICING

  • Prices are all based on a Per Room/Per Night basis, unless stated otherwise.

  • All prices are in Australian Dollars and GST Free.

  • Rates are subject to change without notice. However, rates are guaranteed based on the time of Booking.

INVOICING/PAYMENT

  • Invoice for the Booking will be sent at the same time as the Booking Confirmation.

  • Guests are to contact us as soon as possible, if they believe that the Booking Confirmation or Invoice is incorrect.

  • Acceptable Payment Methods are as follows;

    • ​Online Bank Transfer

    • Credit Card / EFTPOS Payment (additional non-refundable 2.0% Credit Card Surcharge will apply)

    • Cash Payment (MUST be in exact amount only as staff may not have change on hand)

  • A separate invoice will be issued to the Guest after their departure, should there be any additional charges incurred. 

  • Prior to Arrival Payment

    • Payment must be paid in full a minimum of seven (7) Days prior to arrival on Christmas Island, please allow for Bank Processing Times.

    • Bookings made within 7 days of arrival to Christmas Island must be paid in full at the time of booking or within 24 hours.

  • Upon Arrival Payment - Payment upon Arrival must be paid at our office during the period of Stay or Payment will be process on Credit Card details given upon the start date of Rental.

  • No-Show / Cancellation Charges - Will be charged to the Credit Card on the 'Booking Agreement', as depicted by the Terms and Conditions. 

  • Guests who book through Travel Agents will be subject to the Travel Agent's Payment Terms, unless stated otherwise.

  • 'Sea Eye Group Pty Ltd' accepts no responsibility for any payment made to Travel Agents​ until funds have been received by 'Sea Eye Group Pty Ltd'.​

CREDIT CARD AUTHORIZATION​​

  • Credit Card Information will only be kept in our records from the time of Booking Confirmation until a maximum of seven (7) Days after the Guest's departure from Christmas Island. The additional 7 Days after Guest departure is for circumstances in which Guests have incurred any additional charges as outlined below.

  • The Credit Card WILL NOT be charged unless in circumstances such as;

    • Payment for the amount as shown on the Invoice for the Booking, should Guests choose to pay by Credit Card on the 'Booking Agreement'.

    • Charges for No-Shows as depicted within our Terms and Conditions.

    • Charges for Cancellations as depicted within our Terms and Conditions.

    • Additional Charges incurred during their stay such as;

      •  Extending the length of Stay (provided that it does not clash with other Bookings and at least three (3) days notice was given).

      • Add Ons

    • Damage to property as depicted within our Terms and Conditions (Guests will be contacted with picture evidence via E-mail).

    • Loss of Property as depicted within our Terms and Conditions.

    • Smoking Penalty Charges as depicted within our Terms and Conditions (Guests will be contacted via E-mail). 

  • All Credit Card Information will be destroyed after seven (7) days from the Guest's departure.

ACKER GOLF OPEN

The Sea Eye Guest House is unavailable for bookings for a minimum of one (1) week every year in the month of May. During this time the entire accommodation is booked out by Golfers who come to Christmas Island annually to participate in the Acker Golf Open. During this time, bookings which clash with these dates may not be accepted and we apologize in advance for any inconveniences that this may cause our Guests. 

CHECK IN

  • A Staff member will be present at the Airport to greet Guests, the following will be given to Guests upon arrival;

    • A Visual Guide on how to get to the Accommodation.

    • A Business Card for the Accommodation Manager/Booking Staff.

    • A5 sized layout/map of the accommodation indicating the location of their room.

  • Staff Members are not responsible for bringing Guests to the accommodation, unless stated otherwise/requested.

  • The Accommodation works on a 'Self Check In' basis, meaning that no staff member will be present at the Accommodation when Guests Check In.

  • Staff Members will only be present at the Accommodation should Guests indicate upon arrival that they would like to be shown to the accommodation (Guests may be required to wait for the Staff Member to finish their duties at the Airport).

  • An Envelope with the Room Key will be placed on the Room Door with the Guest's Name (Room Number will be stated on the Booking Confirmation).

CHECK OUT

  • The Accommodation works on a 'Self Check Out' basis, meaning that no staff members will be present when Guests Check Out.

  • Guests are required to Check Out by 2:00pm on the day of departure.

  • Late Check Out will not be permitted.

  • Please leave the Room Key on the Table inside the Room OR on the Room Door.

  • Staff Members are not responsible for bringing Guests to the Airport, unless stated otherwise/requested.

EXTRAS/ADD ONS

  • All Extras/Add Ons are subject to availability.

  • Guests are to notify us a minimum of 7 days prior to their arrival, if they wish to use any of these services.

  • Guests utilizing the 'Pick n Drop' service may be subject to the following;

Airport to Accommodation Transfer​​

  • Guests may be required to wait 30 - 60 minutes at the Airport while our Staff Member completes their duties.

Accommodation to Airport Transfer​

  • If no time schedule is given, Guests will be picked up and dropped off at the Airport at the following times;

    • Tuesday Flights - 12:00pm (Malindo Flight) OR 1:00pm (Virgin Flight)

    • Friday Flights - 1:00pm (Virgin Flight)

    • Saturday Flights - 12:00pm (Garuda Flight)

  • Guests may be required to stay at the Airport for at least 3 hours after being dropped off.

  • Guests are responsible for their own time management when it comes to Airport Check Ins.

  • 'Sea Eye Group Pty Ltd' is not responsible for ensuring that Guests have allowed sufficient time for Check In/Departures.

STAFF ASSISTANCE

  • No Staff will be present at the Accommodation during the Guests Stay. If you require Staff Assistance please contact us on the details below;

    • E-mail: contact@sea-eye.net

    • Via contact details stated on the Business Card provided.

    • Please contact within the hours stated below;

Monday - Friday:    09:30am - 12:00pm

01:30pm - 03:30pm

Weekday After Hours:      04:00pm - 11:30pm

       Weekends:      11:00am - 11:30pm

  • Please be aware that it may take up to 24 hours for a staff member to reply, we ask that you be patient. If it is urgent, please contact the number on the Business Card provided.

  • Our Staff do not work on Weekends (Saturday/Sundays) or on Public Holidays, so please expect delays should you require Staff Assistance during these days.

  • We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

SPECIAL REQUESTS

  • While we will try and satisfy the requests of Guests to the best of our ability, please be aware that not all requests can be accommodated.

  • Please inform us of any special requests at the time of booking (minimum of 14 days prior to arrival).

FACILITIES

  • A majority of the facilities located at the Accommodation are communally shared between all Guests, so please be mindful of other Guests and keep the Shared Areas clean.

  • The Shared Kitchen is fully furnished with a Fridge, Stove, Microwave, cooking and dining utensils (Guests are required to purchase their own Groceries). Please be mindful of other Guests and clean up after yourselves.

  • The Shared Laundry is furnished with a Washing Machine and Dryer. Clothes Drying Lines are also available at the Accommodation.

  • The Accommodation has its own private car park, please be considerate of other Guests when parking.

  • The Car Port located in front of the Accommodation is strictly for Taxi Access only.

  • The Common/Dining Room is a shared facility so please be mindful of other guests and clean up after yourselves.

  • 'Sea Eye Group Pty Ltd' takes care to ensure that information on our facilities are accurate, however these may be subject to change.

  • To an extent permitted by law, we are not liable for any changes to the facilities at the property, whether it is short or long term. 

  • The Accommodation is cleaned on a weekly basis - Cleaners are only in charge of the general housekeeping of the rooms/premises, such as;

    • Room Cleanliness​ (Bed Linen, Floor, Towels, Trash Bin) *If you do not wish for your room to be cleaned, please use the Placard provided.*

    • Facility Cleanliness (excluding Dishes left in the sink/tables used by Guests).

    • Other than Bed Linen and Towels provided by the Accommodation, Cleaners are NOT responsible for the Guest's personal laundry items.

SMOKING

  • Smoking is strictly NOT permitted inside of the rooms or the accommodation building.

  • Smoking of all types is NOT permitted (Cigars, Cigarettes, Electronic Cigarettes, Vaping and etc).

  • Smoking is only permitted on the Outside Patio Area.

  • Smoking in the Rooms will result in a $150.00 AUD Penalty charge.

  • If any charges for Smoking apply, it will be charged within 7 days after the Guests Departure. 

  • Smoking Penalty charges will be incurred to the Guests in the following circumstances;

    • Cleaners reports strong scents associated with Smoking to the Accommodation Manager. (Manager will then confirm the report and if the Scent of Smoking is confirmed, the Smoking Penalty will be charged)​.

    • Physical evidence of Smoking is found inside the Room/Building (Burnt Cigarette butts, Cigarette Ashes, Burn marks resulting from Cigarettes).

  • Smoking Penalty Charges will still apply to the Guests even if the Guest in person does not smoke (Friends/Visitors of the Guests smoke within the Room/Building) *To avoid this additional charge, please ensure that Friends/Visitors DO NOT smoke within the Room.*

FLIGHT DISRUPTIONS

'Sea Eye Group Pty Ltd' is not responsible for any changes/cancellations that arise from delays or disruptions that occur at the Guest's point of origin, point(s) of connection or point of arrival due to operational requirements by the airlines or inclement weather. We recommend that Guests purchase comprehensive Travel Insurance when travelling to Christmas Island, in case of disruptions which result in Changes or Cancellations of the Bookings.

In the case of a No-show on the day due to flights affected by poor weather conditions (flights being rescheduled for another day), Guests will still be required to pay for the full booking but the No-Show charges will be waived.

DAMAGE TO PROPERTY

  • Damage to Property consists of any damage deliberately caused by Guests to the Property or any Hire Equipment supplied by the Accommodation.​

  • If any of the Equipment within the Accommodation are faulty/damaged prior to or during normal use, please report it to a Staff member as soon as possible, either through Phone or E-mail within working hours.

  • The Accommodation and Rooms are all checked 5 hours prior to Guest arrival, so any damages found within the Room that were not previously there will be deemed as deliberate damage and Guests will be charged for it.

    • Photographic Evidence will be provided to the Guests via E-mail.​

  • If any charges for Damage to Property apply, it will be charged within 7 days after the Guests Departure. 

  • Damages to equipment that is deemed to be deliberately caused, which result in it being no longer safe/fit for future use will incur the following charges;

    • The full cost to replace the item (A copy of the Supplier Invoice will be sent as proof of Price).

LOSS OF PROPERTY

  • Loss of Property consists of losing/taking Equipment/Items/Appliances provided by the Accommodation.

  • If any charges for Loss of Property apply, it will be charged within 7 days after the Guests Departure. 

  • Charges for the Loss of Property that will be charged to Guests are as below;

    • Hire Equipment

      •  The full cost to replace the item.

    • Room​

      • Room Key - The full cost to replace the item.

      • Other Items - The full cost to replace the item.

CHILD/UNACCOMPANIED MINOR POLICY

  • 'Child' or 'Children' refers to Guests who are aged between 2 to 11 Years.

  • 'Infant' refers to Guests who are under 2 years of age.

  • 'Adult', 'Parent' or 'Guardian' refers to Guests who are above the age of 18.

  • All Guests under the age of 18 must be accompanied by at least one (1) responsible Parent or Guardian who has responsibility for the under aged Guest.

  • We do not supply cots/beds that are suitable for young children, who are unable to sleep on their own.

NO-SHOW/EARLY TERMINATIONS POLICY

  • In the case of failing to notify us of a No-Show prior to the arrival date, the Booking Amount may not be eligible for refund.

  • Guests booking through a Travel Agent are subject to their No-Show Policy.  

  • Guests who fail to show up on the day of arrival will be charged for the full amount of the Booking.​​

  • Guests who terminate their booking early after arrival, will be charged for the full amount of the Booking.

CANCELLATION POLICY

  • In the case of failing to notify us of a cancellation prior to the arrival date, the Booking Amount may not be eligible for refund.

  • Guests booking through a Travel Agent are subject to their Cancellation Policy.

    • 0 - 14 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged.​

    • 15 - 30 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.

    • 30+ Days Cancellation Notice: None of the Booking Amount will not be charged. 

MODIFICATIONS TO TERMS AND CONDITIONS

  • 'Sea Eye Group Pty Ltd' reserves the right to modify these Terms and Conditions periodically, with reasonable notice to Guests who have current Bookings with us.​ 

  • Modifications to the Terms and Conditions will be valid and effective immediately as of the time it is posted.

  • Notice of modifications made to these Terms and Conditions will be E-mailed to Guests with current Bookings.

  • Unless stated otherwise, the updated Terms and Conditions will apply to all Guests who have current Bookings and to Travel Agents.