Terms and Conditions - Accommodation

Acker Open

Accommodation

Terms and Conditions

Last Modified: January 2026

The Terms and Conditions below apply to all accommodation bookings made with 'Sea Eye Group Pty Ltd' (also referred to as 'we', 'us' or 'our'). 'Sea Eye Group Pty Ltd' is a company registered under the Australian Securities and Investments Commission (Australian Business No: 90 162 892 417).

Our Main Office is located at Lot 3027 Quarry Road, Christmas Island, Western Australia 6798.

Please carefully read the Terms and Conditions below prior to booking.

BOOKING/BOOKING AGREEMENT

All Bookings made with 'Sea Eye Group Pty Ltd' are subject to these Terms and Conditions.
Within the room type of choice, the room that Guests will receive will be at our discretion.
Bookings are preferred to be a minimum of 3 Nights stay.
The terms 'You', 'Yours', 'Yourselves', 'Guest/s' and 'their' refer to the person making the booking and all Guests included under the Booking.

BOOKING THROUGH TRAVEL AGENTS

Travel Agents refers to any Travel/Tourism Company which book on behalf of the Guests.
Guests booking through a Travel Agent are subject to our Terms and Conditions, as well as the Terms and Conditions of the Travel Agent.
In certain circumstances at our discretion, the Terms and Conditions of the Travel Agent may prevail over ours.

RATES/PRICING

Prices are all based on a Per Room / Per Night basis, unless stated otherwise.
All prices are in Australian Dollars and GST Free.
Rates are subject to change without notice. However, rates are guaranteed based on the time of Booking.

INVOICING/PAYMENT (Applies to direct bookings only)

These terms only apply to Guests who have booked directly through us.
Guests who have booked through Travel Agents are subject to their payment terms.
Guests are to contact us as soon as possible, if they believe that the Booking Confirmation or Invoice is incorrect.
Acceptable Payment Methods are as follows;
- Online Bank Transfer
- Credit Card / EFTPOS Payment (additional non-refundable 2.0% Credit Card Surcharge will apply)
A separate invoice will be issued to the Guest after their departure, should there be any additional charges incurred.
Payment must be paid in full a minimum of fourteen (14) Days prior to arrival on Christmas Island, please allow for Bank Processing Times.
Payments via Credit Card can be done online via the personalized Payment Link that will be sent along with the Invoice (All Payments via Credit Card will incur an additional non-refundable 2.0% Credit Card Surcharge).

PAYMENT UPON ARRIVAL (Applies to direct bookings only)

These terms only apply to Guests who have booked directly through us.
Guests are required to notify us in advance via email - contact@sea-eye.net, should they wish to pay upon arrival on Christmas Island.

Acceptable Payment Methods are as follows;

Cash Payment (MUST be in the exact amount, as staff will not be able to give change on site)
Credit Card (additional non-refundable 2.0% Credit Card Surcharge will apply)*
- *Payment on Arrival via Credit Card may not always be available as only the Manager is able to accept Credit Card payments outside of the office so if the Manager is off Island, then this payment method will not be available.

CHECK IN

Staff Members are NOT responsible for bringing Guests to the accommodation, unless stated otherwise/requested.
Check In Times are based on the following;
- Monday Qantas Flights - 02:00pm
- Friday Qantas Flights - 05:00pm
- Saturday Qantas Flights - 03:00pm
Guests requiring Early Check In, will need to notify us via email on contact@sea-eye.net at least 48 hours prior to their Check In Date.
Rooms will be held for the Guest until 11:59pm on the day of Check In, any time after this will be considered as a No-Show unless otherwise notified.
The Accommodation works on a 'Self Check In' basis, meaning that no staff member will be present at the Accommodation when Guests Check In.
A Staff Member will only be present at the Accommodation briefly should Guests indicate prior to arrival that they require transport to the Accommodation. (Guests may be required to wait for the Staff Member to finish their duties at the Airport).
An Envelope with the Room Key will be placed on the Room Door with the Guest's Name.

CHECK OUT

The Accommodation works on a 'Self Check Out' basis, meaning that no staff member will be present when Guests Check Out.
Check Out Times are based on the following;
- Monday Qantas Flights - 11:00am
- Friday Qantas Flights - 03:00pm
- Saturday Qantas Flights - 01:00pm
Late Check Out will not be permitted, unless stated otherwise/requested.
Please leave the Room Key on the Table inside the Room.
Staff Members are not responsible for bringing Guests to the Airport, unless stated otherwise/requested.

Transport to / from Airport - Accommodation

Guests are to notify us a minimum of 48 hours prior to their arrival, if they require transport to the Accommodation/Airport.
Guests requiring transport services may be subject to the following;

Airport to Accommodation Transfer on day of Check In

Guests may be required to wait at least 30 - 60 minutes at the Airport while our Staff Member completes their duties.

Accommodation to Airport Transfer on day of Check Out

Guests will be picked up from the accommodation and dropped off at the Airport at approximately the following times;
- Monday Qantas Flights - 11:30am
- Friday Qantas Flights - 02:45pm
- Saturday Qantas Flights - 01:00pm

Guests are responsible for their own time management when it comes to Airport Check Ins.
'Sea Eye Group Pty Ltd' is not responsible for ensuring that Guests have allowed sufficient time for Check In/Departures.

STAFF ASSISTANCE

No Staff will be present at the Accommodation during the Guests Stay. If you require Staff Assistance please contact us on the details below;
- E-mail: contact@sea-eye.net
- Phone: As per the contact number on the back of the Envelope with the Room Key
- Please contact within the hours stated below;

Monday - Friday: 09:30am - 12:00pm

01:30pm - 03:30pm

Weekday After Hours: 04:00pm - 06:30pm

Weekends: 09:30am - 06:30pm

Please be aware that it may take up to 24 hours for a staff member to reply, we ask that you be patient. If it is urgent, please contact the number provided on the back of the Envelope.
Our Staff do not work on Weekends (Saturday/Sundays) or on Public Holidays, so please expect delays should you require Staff Assistance during these days.
We DO NOT provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

SPECIAL REQUESTS

While we will try and satisfy the requests of Guests to the best of our ability, please be aware that not all requests can be accommodated.
Please inform us of any special requests at the time of booking (minimum of 14 days prior to arrival) to see if we are able to accommodate it.

FACILITIES

A majority of the facilities located at the Accommodation are communally shared between all Guests, so please be mindful of other Guests and keep the Shared Areas clean.
The Shared Kitchen is fully furnished with a Fridge, Stove, Microwave, cooking and dining utensils (Guests are required to purchase their own Groceries). Please be mindful of other Guests and clean up after yourselves.
The Shared Laundry is furnished with a Washing Machine and Dryer.
The Accommodation has its own car park, so please be considerate of other Guests when parking.
The Common/Dining Room is a shared facility so please be mindful of other guests and clean up after yourselves.
'Sea Eye Group Pty Ltd' takes care to ensure that information on our facilities are accurate, however these may be subject to change.
To an extent permitted by law, we are not liable for any changes to the facilities at the property, whether it is short or long term.
The Accommodation is cleaned on a weekly basis - Cleaners are only in charge of the general housekeeping of the Communal Areas, such as;
- Rooms are cleaned prior to Guests Checking In and after the Guest has Checked Out. (Rooms will not be cleaned during the Guests stay)
- Facility Cleanliness (excluding Dishes left in the sink/tables used by Guests).
- Other than Bed Linen and Towels provided by the Accommodation, Cleaners are NOT responsible for the Guest's personal laundry items.

SMOKING

Smoking and Vaping is strictly NOT permitted inside of the rooms or the accommodation building.
Smoking is only permitted on the Outside Patio Area or the Car park area.
Smoking in the Rooms will result in a $250.00 AUD Penalty charge.
If any charges for Smoking apply, it will be charged within 7 days after the Guests Departure.
Smoking Penalty charges will be incurred to the Guests in the following circumstances;
- Cleaners reports strong scents associated with Smoking to the Accommodation Manager. (Manager will then confirm the report and if the Scent of Smoking is confirmed, the Smoking Penalty will be charged).
- Physical evidence of Smoking is found inside the Room. (Burnt Cigarette butts, Cigarette Ashes, Burn marks resulting from Cigarettes).
Smoking Penalty Charges will still apply to the Guests even if the Guest in person does not smoke (Friends/Visitors of the Guests smoke within the Room/Building) *To avoid this additional charge, please ensure that Friends/Visitors DO NOT smoke within the Indoor Premises.*

FLIGHT DISRUPTIONS

'Sea Eye Group Pty Ltd' is not responsible for any changes/cancellations that arise from delays or disruptions that occur at the Guest's point of origin, point(s) of connection or point of arrival due to operational requirements by the airlines or inclement weather. We recommend that Guests purchase comprehensive Travel Insurance when travelling to Christmas Island, in case of disruptions which result in Changes or Cancellations of the Bookings.

In circumstances where the date of Check In is changed due to Flight Cancellations arising from Qantas's operational requirements or inclement weather, the Booking still remains valid until the date of advised Flight Recovery by Qantas Airlines and will not be considered as a "No Show", however costs for the loss of day/s WILL NOT be refunded.

CANCELLATION/MODIFICATION DUE TO FLIGHT DISRUPTIONS

If clients would like to cancel or modify their booking as a result of Flight Disruptions either due to Qantas's operational requirements or inclement weather preventing their arrival on Christmas Island, they MUST notify us of the cancellation/modification within 24 hours of the original Check In date. There will be no additional charges to modify the booking but modification confirmations will be highly dependent on the availability of Rooms.

No refunds will be given for these type of cancellations, it is recommended that Guests purchase a comprehensive Travel Insurance.

DAMAGE TO PROPERTY

Damage to Property consists of any damage deliberately caused by Guests to the Property/Equipment supplied by the Accommodation.
If any of the Equipment within the Accommodation are faulty/damaged prior to or during normal use, please report it to a Staff member as soon as possible, either through Phone or E-mail within working hours.
The Accommodation and Rooms are all checked prior to Guest Arrival and upon Guest Departure, any new damages found during these periods will be deemed as deliberate damage and Guests will be charged for it.
If any charges for Damage to Property apply, it will be charged within 7 days after the Guests Departure.
Damages to equipment that is deemed to be deliberately caused, which result in it being no longer safe/fit for future use will incur the following charges;
- The full cost to replace the item, including any freight charges.

LOSS OF PROPERTY

Loss of Property consists of losing/taking of Equipment/Items/Appliances provided by the Accommodation.
If any charges for Loss of Property apply, it will be charged within 7 days after the Guests Departure.
Charges for the Loss of Property that will be charged to Guests are as below;
- Room Key - The full cost to replace the item.
- Other Items - The full cost to replace the item.

CHILD/UNACCOMPANIED MINOR POLICY

'Child', or 'Children' refers to Guests who are aged between 2 to 11 Years.
'Minor/s' refers to Guests who are aged between 12 to 17 Years.
'Infant' refers to Guests who are under 2 years of age.
'Adult', 'Parent' or 'Guardian' refers to Guests who are above the age of 18 and the legal guardian of the Children/Infants.
All Guests under the age of 18 must be accompanied by at least one (1) responsible Parent or Guardian.
We do not supply cots/beds that are suitable for young children, who are unable to sleep on their own.

NO-SHOW POLICY

No-Show refers to Guests who have a valid booking with us but do not end up showing up/Checking In on the date of Arrival.
In the case of failure to notify us of a Cancellation prior to the arrival date, the Booking Amount may not be eligible for refund.
Guests booking through a Travel Agent are subject to their No-Show Policy.
Guests who fail to show up on the day of arrival will be charged for the full amount of the Booking and are not entitled to a Refund.

CANCELLATION POLICY - Effective as of 01/06/2022

In the case of failing to notify us of a cancellation prior to the arrival date, the Booking Amount may not be eligible for refund.
Guests booking through a Travel Agent are subject to their Cancellation Policy, which may prevail over ours.
- 0 - 7 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged (No Refunds given).
- 8 - 14 Days Cancellation Notice: 50% of the Total Booking Amount will be charged (50% Refund given).*
- 15+ Days Cancellation Notice: Full Amount for the booking will be refunded.*
  *For payments via Credit Cards, the 2.0% Credit Card Surcharge is non-refundable (applies to direct bookings only).

MODIFICATIONS TO TERMS AND CONDITIONS

'Sea Eye Group Pty Ltd' reserves the right to modify these Terms and Conditions without prior notice.
Modifications to the Terms and Conditions will be valid and effective immediately as of the time it is posted.
Unless stated otherwise, the updated Terms and Conditions will apply to all Guests who have current Bookings including those who have booked through Travel Agents.